Política de Envíos, Cambios y Devoluciones

1. Shipping destinations

Timeluxe currently ships to:

• Portugal;
• Spain;
• other selected European Union countries.

Availability and shipping method for each destination are shown during checkout. Shipping is included in the item prices.

2. Shipping to Portugal

Orders to Portugal are shipped via CTT and are generally delivered to the address provided at checkout.

Orders are normally prepared and dispatched within 1 to 3 business days after payment confirmation.

After dispatch, delivery time depends on CTT and the destination, and may vary due to holidays, peak periods or other circumstances outside Timeluxe’s control.

The CTT shipping service used by Timeluxe does not include online parcel tracking.

3. Shipping to Spain

Orders to Spain are shipped to mainland Spain. We currently do not ship to the Canary Islands.

Orders are normally sent via InPost and delivered to the Punto Pack chosen by the customer.

The customer must select or provide the intended pickup point using the options available during checkout.

When the order is ready for pickup, the customer will receive an SMS and/or email with instructions and, where applicable, a PIN or pickup code.

It is the customer’s responsibility to provide a correct phone number and email address and to collect the order within the carrier’s deadline.

4. Shipping to other EU countries

Timeluxe may offer shipping to other selected EU countries.

These orders are normally sent via InPost and delivered to the customer’s chosen Punto Pack / locker where available.

The customer must select or provide the pickup point during checkout.

Available countries and shipping methods are shown at checkout. Shipping is included in the item prices.

Timeluxe reserves the right to limit the countries or regions it delivers to.

5. Free shipping

Shipping is included in the item prices and is free for all currently available destinations.

The applicable delivery method and destination are shown at checkout.

Free shipping on the original order does not cover return shipping costs.

Return shipping is paid by the customer, including when the original order had free shipping.

If there is a Timeluxe error or a problem with the item received, we will handle it directly with no return shipping cost for the customer.

6. Right of withdrawal and returns

The customer has 14 calendar days after receiving the order to notify Timeluxe of the decision to return all or part of the order.

To start a return, contact Timeluxe via:

• Email: hello@timeluxestore.com
• WhatsApp/Phone: +351 917 716 190

Please include the order number and the item(s) you wish to return.

After notifying us, send the items without undue delay and within 14 calendar days of that notice.

Wait for Timeluxe’s return instructions before shipping anything back.

7. Condition of returned items

Items may be tried on only as needed to check size, nature and characteristics, as would reasonably be allowed in a physical store.

Items must be returned:

• without signs of use beyond normal try-on;
• unwashed;
• unaltered;
• without stains, odours, damage or other signs of use;
• with original tags;
• with any accessories included.

If an item has been handled beyond what is necessary and its value is reduced, that depreciation may be deducted from the refund, as permitted by law.

8. Return costs

All direct return shipping costs are paid by the customer, including when the original order had free shipping.

Timeluxe does not provide free return labels unless expressly stated otherwise.

We recommend keeping proof of return shipment until the process is complete.

If there is a Timeluxe error or a problem with the item received, we will handle it with no return shipping cost for the customer.

9. Exchanges

Exchanges may be requested within 14 calendar days of receiving the order.

Exchanges are always subject to stock availability.

For size, model, colour or preference exchanges, return shipping of the original item and shipping of the new item are paid by the customer.

If the desired item is no longer available, the customer may return the item for a refund.

If an exchange is needed because of a Timeluxe error or a problem with the item, we will handle it directly with the customer.

10. Refunds

After a valid withdrawal, Timeluxe will refund within the legally applicable timeframes.

Timeluxe may wait until:

• the returned items are received; or
• the customer provides valid proof of shipment.

Refunds are made using the same payment method used for the purchase, unless otherwise agreed.

After Timeluxe processes the refund, the time until funds appear may vary by bank or payment provider.

11. Uncollected orders

For InPost / Punto Pack deliveries, collect the order within the carrier’s deadline.

Failure to collect an order is not, by itself, a valid notice of return.

When an order is returned to Timeluxe because of:

• failure to collect within the deadline;
• incorrect contact details provided by the customer;
• incorrect pickup point;
• or another circumstance attributable to the customer,

carrier return costs charged to Timeluxe may, where legally permitted, be deducted from the refund.

If the customer wants the order re-shipped, shipping may also be charged.

This does not apply when delivery failure is Timeluxe’s responsibility.

12. Incorrect, damaged or faulty items

If you receive an incorrect, damaged or problematic item, email hello@timeluxestore.com with your order number and a description of the issue.

Photos of the item and packaging may be requested.

If there is a Timeluxe error or a problem with the item received, we will handle it with no return shipping cost for the customer.

Rights in this policy do not affect other statutory consumer rights.

13. Contact

For questions about orders, delivery, exchanges or returns:

Timeluxe

• Email: hello@timeluxestore.com
• WhatsApp/Phone: +351 917 716 190

Return shipping instructions and the return address are provided after you request a return.