FAQ

We ship to Belgium, Luxembourg, Portugal and mainland Spain. We currently do not ship to the Canary Islands.

Shipping is free to all currently available destinations. The shipping cost is already included in the item prices.

Shipping is free on every order to every currently available destination.

Portugal orders ship via CTT to your home address. They are usually prepared within 1–3 business days after payment. CTT shipments do not include online tracking.

Outside Portugal, orders usually go to an InPost Punto Pack / locker you choose at checkout. You get an SMS and/or email with pickup instructions and a PIN when ready.

You have 14 calendar days after receiving the order to email hello@timeluxestore.com or WhatsApp +351 917 716 190 with your order number. Wait for our return instructions before shipping anything back.

Return shipping is paid by the customer, even if the original order had free shipping — unless there was a Timeluxe error or a problem with the item.

Yes, within 14 days and subject to stock. For preference/size exchanges, return and re-shipping costs are usually paid by the customer.

Yes. Timeluxe sells authentic Zara pieces, typically sealed in original packaging, as an independent retailer (not affiliated with Zara/Inditex).

Use the Orders page with your email and order number. Portugal CTT shipments do not include online carrier tracking; InPost pickup details are sent by SMS/email.